The Challenge:
What began as a structured migration project quickly became time-critical when the existing voice services were decommissioned earlier than planned. This unexpected shift created immediate pressure to maintain business communications while infrastructure changes were still underway. RTS worked closely with McManus to bring Voice services live on the existing environment, ensuring business continuity while the wider migration strategy progressed. Later phases of the project introduced further complexity, as communications equipment from the previous supplier needed to be transitioned rapidly across multiple sites. In several locations, RTS completed migrations within a day, utilising temporary connectivity solutions until the permanent connectivity could be installed or migrated. This required tight coordination between RTS, McManus and the outgoing provider to minimise disruption to the pub operations.
The Solution:
RTS played a key role in providing improvements to McManus’ IT & Voice Services across their managed estate of Pubs & Head Office. As part of this transition, RTS was integrated early into project discussions, ensuring their expertise informed major IT initiatives from the outset. A significant milestone came in first with the POC site to implement the RTS services on their new site. This project marked a pivotal moment, cementing RTS’s role not just as a service provider but as a trusted advisor in McManus’ IT Journey. Over 2025 through to 2026, RTS has worked hard to foster trust and transparency with McManus. This has been demonstrated through taking ownership of incidents, maintaining transparent communication, and learning from mistakes to continuously improve the provided service.
The Results:
The project has delivered more than a technical transition - it has established a foundation for long-term digital transformation. Key Outcomes Include: Smooth transition away from previous IT provider Improved collaboration through proactive service reviews Strengthened trust through transparent communication and ownership of incidents A long-term partnership focused on continuous improvement Scalable, future-ready infrastructure that supports long-term digital growth across the network. By maintaining open dialogue, taking accountability and adapting to challenges in real-time, RTS has helped McManus create a more resilient and future-ready IT and communications environment. Looking Ahead: With core infrastructure now modernised, RTS continues to work alongside McManus to refine services, support ongoing operations and guide future innovations initiatives. Planning an estate-wide IT or Voice communications transformation? RTS delivers structured migrations, rapid problem solving and long-term partnerships - not just project delivery.
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